Customer Success Manager

🌟 Join Our Team as a Customer Success Manager at EMCD! 🌟

🙂 Meet the EMCD family: Investors, Miners, and Traders

EMCD is more than a mining pool; it offers a wide range of opportunities for everyone with crypto goals and strategies. Interested?👀

To ensure we work well with our clients, we are looking for a Customer Success Manager who will regularly check in on their needs and help them make the most of our products and services.

• 🤝 Build strong relationships with clients: Ensure our customers have a fantastic experience and achieve their goals using our products.
• 📈 Drive customer success: Identify opportunities to add value, increase satisfaction, and boost client retention.
• 📊 Analyze customer needs: Gather insights through feedback, helping to tailor our products and services to better meet user needs.
• 🎓 Educate and train clients: Provide training sessions and resources to help clients get the most out of our products.
• 🔄 Collaborate with cross-functional teams: Work closely with sales, product, and marketing teams to ensure seamless customer experiences.
• 🛠️ Troubleshoot and resolve issues: Act as a point of contact to address customer queries and resolve any issues promptly.
• 💡 Propose product improvements: Offer suggestions for product enhancements based on customer feedback and market trends.

• 🏆 At least 2 years of experience in a Customer Success or similar role.
• 💼 Experience in the crypto or fintech industry is a plus.
• 🗣️ Excellent communication skills: Ability to communicate effectively with clients and internal teams.
• 🔍 Strong analytical skills: Ability to gather, interpret, and apply customer data to drive success.
• 🤝 Relationship-building skills: Proven ability to build and maintain strong customer relationships.
• 🌍 Fluent in Russian and English: Communicate fluently with our diverse client base.
• 🎯 Problem-solving skills: Ability to troubleshoot issues and provide effective solutions.
• 💻 Tech-savvy: Comfortable using CRM systems and other digital tools to manage customer interactions.

• 🕒 Flexible working hours, just be available during established working hours.
• 🌴 28 days of vacation per year + 12 bonus days!
• 🤒 Fully paid sick leave.
• 📝 Employment under a Service Agreement for a legal entity in Singapore.
• 💰 Salary in USDT.

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