End User Support Specialist

• 🛠️ Technical Support: Assist users with installing, configuring, and using software and hardware. Troubleshoot issues and provide online support. Manage user accounts with ease.
• 📋 Documentation & Reporting: Write clear instructions and update our internal wiki. Prepare regular reports on user support operations to keep everyone informed.
• 🤝 Collaboration: Work closely with other departments (IT, development, sales) to resolve issues and complete projects efficiently.
• 🔒 IT Systems Management: Help implement, configure, and maintain information security and IT systems to ensure everything runs smoothly.

• 🎓 Education: Relevant qualifications in IT or information security.
• 🧑‍💻 Experience: At least 3 years in IT or information security with a strong grasp of network architecture and protocols (TCP/IP, HTTP, VPN, etc.).
• 💻 Systems Knowledge: Proficiency in Windows/MacOS, including understanding major components, commands, and services.
• 🔐 Security Solutions: Experience implementing and configuring security/IT solutions, and setting up rules and alerts according to security policies.
• 🗂️ Support Skills: Ability to provide technical support and consult non-specialists as needed. Strong self-organization skills to manage workload and prioritize tasks.
• 🗣️ Communication: Excellent interpersonal and communication skills with technical-level English.

• 🕒 Flexible working hours, just be available during established working hours.
• 🌴 28 days of vacation per year + 7 bonus days!
• 🤒 Fully paid sick leave.
• 📝 Employment under a Service Agreement for a legal entity in Singapore.

• 💰 Salary in USDT.

  
  

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